Our goals is always to do everything possible to ensure that your customized Skribenta environment works correctly. Most of our customers have already experienced the high level of customer service and technical support that Excosoft offers on a daily basis. However, if you are having database problems and would like to report this online, we will always follow up your case and ensure you continue to have the tools to complete your daily tasks.

The most efficient way to report an issue is to enter it into the the bug reporting system, JIRA so we can record and monitor your specific case. For more information or to use JIRA to report an issue, email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Note that you need JavaScript enabled to view the reply as it our email address is protected from spam bots.

We also use a program called TeamViewerto enable our technical support staff to temporarily view your work space and remotely identify the issue when a problem arises. Download TeamViewer here